3D Secure Services
Introducing 3D Secure service for KFH PLC Debit Card holders
Enjoy peace of mind when you shop on the internet thanks to the added protection you get from Kuwait Finance House PLC “KFH PLC” 3D Secure service. All you need to do is enter the One Time Password (OTP) you receive on registered mobile to complete the transaction online. Your KFH PLC Debit Cards can be used on all online merchants displaying the Visa Secure™ sign.
FAQs
This is a service offered by Kuwait Finance House PLC to their Card holders through Visa internationally known as “Visa Secure™”
This service adds protection against unauthorized use of your card when you shop at participating online merchants. The 3D Secure service lets you use a One Time Password (OTP) with your KFH PLC Card, giving you an added assurance that only you can use your KFH PLC Card to make purchases over the internet.
No. All KFH PLC Card holders are automatically enrolled for KFH PLC 3 D Secure services. No need to register for this service.
While shopping online on a participating online merchant the Card holder selects the goods and services to be purchased and proceed to the payment page.
- • When you enter your registered KFH PLC Card number, the online merchant will connect with KFH PLC
- • KFH PLC initiates a Visa Secure code pop-up window on your computer screen or mobile
- • Card holder will receive a One Time Password (OTP) on his/her register mobile number &/or email address held with KFH PLC.
Card holder enters the correct One Time Password (OTP) to complete the transaction with the merchant.
When the card holder correctly enters the One Time Password (OTP) during a purchase at a participating online merchant, the card holder confirms his identity and the purchase is then authorized and completed.
If an incorrect One Time Password (OTP) is entered the transaction will not be completed. The maximum number of attempts permitted to enter the correct password is 3. This protects the card holder from unauthorized transactions on his card.
In case the card holder is unable to authenticate himself and exhausts the maximum number of attempts, the card will be blocked for the 3D Secure Service. To unblock your card please call the contact centre on 44 (0)207 487 6679
The One Time Password (OTP) will be sent to your registered mobile &/or registered email address with KFH PLC. This OTP will never be revealed to the online merchant. The transaction will be authenticated by KFH PLC and only an authorization message will be sent back to the merchant.
Most participating merchants will display the Visa Secure™ logo on their site. However, even if you don’t see the logo and merchant is a participant the card holder will be prompted to enter the One Time Password (OTP).
As the name suggests, an OTP is for a single use only. This is a temporary password that is valid for approximately 10 minutes. In case the card holder does not complete the transaction within the stipulated time, the card holder will need to restart the transaction again. An OTP will only be sent to the registered mobile &/or email address as per KFH PLC’s records. Card holders are requested to update their mobile numbers and email addresses in case of any change.
Card holder can update the mobile number and email address by contacting the UK branch or through the KFH PLC Internet Banking system. All changes to your mobile number or email address will be processed on the next working day.
How can I open an Account ?
Please call us at +44 (0) 20 7487 6500, email at info.kfhplc@kfh.com, or visit our London branch at 35 Portman Square, London, W1H 6LR. For more information click on the Contact Us button below.
